This Privacy Policy outlines how PWDR HAIR collects, uses, and protects your personal information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988.
1. Information We Collect
We collect information that is necessary to provide you with high-quality hairdressing services and a seamless booking experience. This includes:
Personal Identity: Name, date of birth, and contact details (phone number, email address).
Service History: Records of past appointments, hair formulas, and preferences.
Health Information: Relevant allergies, scalp conditions, or sensitivities that may affect chemical services (e.g., colour or keratin treatments).
Payment Data: Transaction details through our secure third-party payment processors.
2. How We Collect Your Information
We collect data through several touch points:
Directly from you during consultations or in-salon visits.
Through our online booking system and website contact forms.
Via social media interactions or marketing sign-ups.
Automatically through cookies on our website to improve user experience.
3. Purpose of Collection
We use your information to:
Manage and confirm your appointments.
Ensure the safety and efficacy of chemical treatments.
Process payments and issue receipts.
Send salon updates, promotions, or reminders (you may opt out at any time).
Improve our services based on client feedback and trends.
4. Disclosure to Third Parties
PWDR HAIR does not sell or rent your personal information. We only share your data with trusted third parties necessary for business operations, such as:
Booking & Management Software: To store client cards and schedules.
Payment Processors: To securely handle transactions.
Marketing Platforms: If you have consented to receive our newsletters.
We may also disclose information if required by law or to protect the safety of our staff and clients.
5. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our digital records are password-protected, and we utilize secure, industry-standard software for data storage.
6. Access and Correction
You have the right to access the personal information we hold about you. If your details change (such as a new phone number), please let us know so we can update our records. You may also request the deletion of your data, subject to any legal requirements for us to retain financial records.
7. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us directly:
PWDR HAIR
hello@pwdr.com.au
0468 539 970
9/361 Robina Pkwy, Robina QLD 4226